Patient Rights
and Responsibilities
Patient Rights
Exercise these rights without regard to gender, cultural, economic, educational, religious background, or the source of payment for care.
A right to informed consent for:
- Care that includes the risk, benefits, treatment alternatives and consequences of not adhering to the treatment plan.
- Medical and other visitors to be present during a procedure.
- Designate a surrogate decision-maker.
- Involve or not involve your family in your care and related decisions.
- Participate in treatment decisions, ethical issues and in conflict resolution concerning your care.
- Refuse care.
- Pain management and comfort measures.
- Know the names and professional status of caregivers.
- Information about fees and payment schedules.
- Protection of privacy of your person and confidentiality of your personal and financial information that is consistent with federal and state laws and of your medical information except in the event of an emergency in which case the medical record would be transferred with you to the receiving medical facility.
- Protection of your safety and security.
- Respect for your personal values and beliefs.
- Be free from all forms of abuse, harassment, neglect, and exploitation.
- Information concerning your condition/procedure and instruction for care after discharge.
- Information on conflict resolution and the grievance process.
- You have the right to present an advance directive or receive information about advance directives; however it is the policy of this facility to not honor an advance directive, as life saving measures are made in the event of an emergency. The advance directive is kept with your medical record in case you are transferred to another medical facility in the event of an emergency. Our contracted transfer facility will honor your advance directive.
- To know the ownership of the Center, relationships with other organizations, and when the surgeons utilizing the Center have investment interests in the facility.
Patient Responsibilities
- Provide accurate and complete information about complaints, past illnesses, hospitalizations, medications, advance directives, and other matters of care.
- Observe the rules and regulations of the center for your stay and treatment. If the instructions given by the surgery center are not followed, you may forfeit the right to care at the center and you will be responsible for your own outcomes.
- Promptly and in an agreed manner fulfill your financial obligations to the surgery center.
- Acknowledge when you do not understand a treatment or plan of care.
- Ask your doctor or nurse any questions you have concerning pain management or pain relief options and to assist your doctor or nurse in assessing your pain level.
- You are expected to tell your doctor or nurse about any concern you may have about taking pain medications.
- Notify the center or your physician in a timely manner if you cannot keep your appointment.
- Fully participate in decisions involving your care and to accept the consequences of these decisions. Have a responsible adult provide transportation and to assist with your care during the first 24 hours post-op. Provide a telephone number where you can be contacted within the first three days post-op. Be considerate of other patients, families, and personnel.
Facility Hours
Monday – Friday 7:00am – 5:00pm
Business Office Hours
Monday – Friday8:00am – 4:30pm
Doctors Timetable
View availability of our surgeons. Note: Some variations can occur based on specific patient conditions.
Contact Us
Need an Appointment? Call Tidewater Orthopaedics to schedule with one of our physicians.
757-827-7019
Contact the ONLY surgery center on the peninsula to offer outpatient knee, shoulder, and hip replacements.