File A Grievance

File A Grievance

Financial Interests

The CarePlex Orthopaedic Ambulatory Surgery Center (COASC) is a joint venture between Sentara CarePlex Hospital and Tidewater Orthopaedic ASC, LLC. The following physicians have a financial interest in the facility:

Michael Higgins, MD

Loel Payne, MD

Colin Kingston, MD

Paul Maloof, MD

Robert Campolattaro, MD

Nicholas Sablan, MD

Jonathan Mason, MD

Anesthesia services provided by: Virginia Anesthesia & Perioperative Specialists

Concerns and Complaints

If you have a concern or complaint regarding any services rendered at our facility, please let us know while you are here so that we have the opportunity to improve. You may also call the office of the Patient Advocate, Business Office Manager at 757-736-4145.

If you feel a need to direct your concern or complaint further you may contact:


5250 Old Orchard Road,
Skokie, IL 60077

Phone: 847-853-6060

Virginia Department of Health Center for Quality Healthcare Services and Consumer Protection

9960 Mayland Drive, Suite 401
Richmond, VA 23230

Toll Free: 800-955-1819

Office of the Medicare Beneficiary Ombudsman

COASC provides financial assistance to patients who are unable to pay their bill.
Please call 757-736-4103 to see if you qualify.

Facility Hours

Monday – Friday 7:00am – 5:00pm

Business Office Hours

Monday – Friday8:00am – 4:00pm

Doctors Timetable

View availability of our surgeons. Note: Some variations can occur based on specific patient conditions.

Contact Us

Need an Appointment? Call Tidewater Orthopaedics to schedule with one of our physicians.


Contact the ONLY surgery center on the peninsula to offer outpatient knee, shoulder, and hip replacements.


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