Effective Date: September 3, 2026
Applies to: www.careplexortho.com
1. Acceptance of These Terms
These Website Terms of Use govern access to and use of the website operated by CAREPLEX ORTHOPAEDIC AMBULATORY SURGERY CENTER, LLC, referred to as “COASC,” “we,” “us,” or “our.”
By accessing or using the website, you agree to these Terms. If you do not agree, do not use the website.
These Terms apply to website use only. They do not govern the provision of medical care or replace patient consent forms, facility policies, financial agreements, discharge instructions, or other documents relating to healthcare services.
2. General Information Only
The website and its content are provided for general educational and informational purposes only.
Website content is not:
- Medical advice
- A diagnosis
- A treatment recommendation
- Surgical instruction
- A substitute for professional medical judgment
- A substitute for consultation with a qualified healthcare professional
Questions concerning an individual medical condition or treatment plan should be directed to an appropriately qualified healthcare professional.
3. No Provider-Patient Relationship
Accessing the website, viewing its content, submitting a general inquiry, or communicating through a website form does not by itself create a provider-patient relationship with COASC, a surgeon, an anesthesia provider, or another healthcare professional.
COASC is an ambulatory surgery facility. Physicians and other professionals who provide services at the facility may be independent practitioners and may not be employees or agents of COASC.
4. Medical Emergencies
Do not use this website, a general contact form, social media, or ordinary email for urgent or emergency medical needs.
If you are experiencing a medical emergency:
- Call 911, or
- Go to the nearest emergency department.
Patients who have received procedure-specific discharge instructions should follow those instructions and use the clinical contact information provided by the treating team.
5. Scheduling and Website Communications
Submitting a website inquiry does not guarantee:
- Appointment or procedure availability
- Acceptance as a patient
- Confirmation of a procedure
- Insurance coverage
- Preauthorization
- Receipt of a message within a specific period
- A response by a healthcare professional
A procedure or appointment is not confirmed until confirmation is provided through an authorized scheduling process.
6. Permitted Use
You may use the website only for lawful, personal, and noncommercial purposes.
You may not:
- Violate applicable law
- Attempt unauthorized access to the website or connected systems
- Interfere with website operation or security
- Introduce malicious code
- Circumvent access controls
- Use automated extraction tools without authorization
- Impersonate another person
- Submit false, misleading, unlawful, or harmful information
- Reproduce or commercially exploit website content without permission
- Use website content to train an automated system without written authorization
7. Intellectual Property
Website content, including text, graphics, photographs, logos, videos, downloadable documents, visual design, and branding, is owned by or licensed to COASC and is protected by applicable intellectual-property laws.
You may view and print website content for personal, noncommercial use. No other use is permitted without prior written authorization.
8. User Submissions
Information submitted through website forms must be accurate and lawful.
Do not submit protected health information, payment-card information, Social Security numbers, or other sensitive information through a general contact form unless the form is specifically identified as an approved secure method.
You represent that you have the right to submit any information or material you provide.
9. Third-Party Websites and Services
The website may link to third-party portals, scheduling tools, payment systems, medical-record services, maps, recruitment platforms, social-media services, or other websites.
A link does not necessarily constitute endorsement. We do not control and are not responsible for unaffiliated third-party:
- Content
- Terms
- Privacy practices
- Security practices
- Accessibility
- Availability
- Products or services
Your use of a third-party service is subject to that provider’s terms and policies.
10. Privacy
Website use is also subject to our:
- Website Privacy Statement
- Notice of Privacy Practices
- Accessibility Statement
- Notice of Nondiscrimination
- Website Disclaimer
11. Website Availability and Accuracy
We make reasonable efforts to maintain useful and current website information. However, we do not warrant that the website will always be:
- Available
- Uninterrupted
- Secure
- Error-free
- Complete
- Accurate
- Current
- Free from harmful components
Medical knowledge, facility processes, insurance requirements, provider participation, and services may change.
12. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and its content are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory.
Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
13. Limitation of Liability
To the fullest extent permitted by applicable law, COASC and its owners, officers, employees, contractors, representatives, licensors, and affiliates will not be liable for damages arising from or relating to:
- Access to or use of the website
- Inability to access or use the website
- Reliance on website content
- Website errors or omissions
- Third-party websites or services
- Unauthorized access
- Viruses or other harmful components
- Delays in receiving website communications
Nothing in these Terms limits liability that cannot lawfully be limited.
14. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless COASC and its owners, officers, employees, contractors, representatives, and affiliates from claims, liabilities, losses, and expenses arising from your unlawful misuse of the website or material violation of these Terms.
15. Governing Law and Venue
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.
Any proceeding arising solely from website use must be brought in a court of competent jurisdiction in Virginia, unless applicable law requires otherwise.
16. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.
17. No Waiver
Failure to enforce any provision of these Terms does not waive the right to enforce that or another provision later.
18. Changes to These Terms
We may revise these Terms periodically. The Effective Date identifies the most recent revision. Continued use of the website after revised Terms are posted constitutes acceptance to the extent permitted by applicable law.
19. Contact Us
Questions regarding these Terms may be directed to:
CAREPLEX ORTHOPAEDIC AMBULATORY SURGERY CENTER, LLC
Address: 3000 Coliseum Drive, Hampton, VA 23666
Telephone: 757-736-4100
Email: help@careplexasc.com