Website Privacy Statement
Effective Date: September 1, 2026
Applies to: www.careplexortho.com
1. Who We Are
CAREPLEX ORTHOPAEDIC AMBULATORY SURGERY CENTER, LLC, referred to in this Website Privacy Statement as “COASC,” “we,” “us,” or “our,” operates an ambulatory surgery center in Virginia.
This Website Privacy Statement explains how information may be collected, used, disclosed, retained, and protected through our public website.
2. Scope and Relationship to HIPAA
This Website Privacy Statement governs information collected through our public website. It does not replace our HIPAA Notice of Privacy Practices, which governs protected health information created or maintained in connection with healthcare services.
Website information may become protected health information when it is received or maintained by COASC in connection with treatment, payment, or healthcare operations. In that event, the information will be handled in accordance with applicable health-information privacy requirements and our Notice of Privacy Practices.
Do not submit symptoms, diagnoses, health histories, Social Security numbers, insurance information, payment-card information, medical records, or other sensitive information through a general contact form or ordinary email.
3. Information You Provide
Depending on the website’s functionality, we may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone number
- General message information
- Accessibility feedback
- Website-related questions
- Employment application information
- Communications sent to website contact addresses
Submission of information through a general website form does not create a provider-patient relationship and does not guarantee that any request has been received, accepted, or scheduled.
4. Information Collected Automatically
When you use the website, certain information may be collected automatically, including:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Referring and exit pages
- Pages viewed
- Dates and times of visits
- General geographic information
- Website interaction information
- Cookie and similar technology identifiers
5. How We Use Information
We may use website information to:
- Respond to general inquiries
- Provide requested assistance
- Process employment inquiries
- Operate, secure, maintain, and improve the website
- Analyze website use and performance
- Diagnose technical problems
- Detect misuse, fraud, or security incidents
- Comply with legal and regulatory obligations
- Protect the rights, safety, and property of COASC, website users, patients, and others
6. How Information May Be Disclosed
We may disclose information to:
- Website hosting and security providers
- Website development and maintenance providers
- Analytics and performance-service providers
- Vendors supporting services requested by website users
- Recruitment and applicant-tracking providers
- Professional advisers, auditors, insurers, and legal counsel
- Government authorities when required or permitted by law
- Parties involved in a merger, acquisition, financing, reorganization, or similar transaction, subject to applicable law
We do not sell personal information for monetary consideration.
7. Cookies and Similar Technologies
The website may use cookies and similar technologies for:
- Essential website operation
- Security
- User preferences
- Site performance
- Analytics
- Other disclosed purposes
Most browsers allow users to block or delete cookies. Blocking some cookies may affect website functionality.
You may control or delete cookies through your browser settings. You may also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. Blocking or deleting certain cookies may affect the availability or functionality of some areas of the website.
If you have questions about our use of cookies or would like to make a privacy-related request, please email help@careplexasc.com. Please do not leave medical information or other sensitive personal information in a voicemail message.
8. Third-Party Services
Our website may contain links to or integrations with third-party patient portals, payment systems, scheduling services, maps, employment platforms, social-media services, medical-record services, or other websites.
We do not control the privacy, security, content, availability, or accessibility practices of unaffiliated third parties. Review the applicable third party’s terms and privacy policy before submitting information.
9. Website Security
We use reasonable administrative, technical, and physical safeguards designed to protect information handled through our website.
No website, electronic transmission, email system, or data-storage platform can be guaranteed to be completely secure. Website users should avoid sending sensitive information through unsecured communication methods.
10. Children’s Privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the public website without appropriate authorization.
If you believe a child has submitted personal information through the website, contact us using the information below.
11. Data Retention
We retain website information for as long as reasonably necessary to:
- Fulfill the purpose for which the information was collected
- Meet legal, regulatory, and operational requirements
- Resolve disputes
- Maintain security
- Enforce applicable agreements
Retention periods may vary depending on the type of information and the purpose for which it is maintained.
12. Virginia Privacy Law
COASC is a healthcare organization covered by HIPAA and is exempt from the Virginia Consumer Data Protection Act. We remain committed to protecting your personal information in accordance with applicable privacy and healthcare laws. If you have questions about our privacy practices or the handling of your personal information, please call us at 757-736-4100.
13. External Processing and Geographic Scope
The website is intended primarily for users in the United States. Information may be processed by service providers located in the United States or other locations where those providers operate, subject to applicable contractual and legal safeguards.
14. Contact Us
For questions regarding this Website Privacy Statement, contact:
Website Privacy Contact: Administrator
CAREPLEX ORTHOPAEDIC AMBULATORY SURGERY CENTER, LLC
Address: 3000 Coliseum Drive, Hampton, VA 23666
Telephone: 757-736-4100
Email: help@careplexasc.com
Do not submit protected health information or other sensitive information through an ordinary email.
15. Changes to This Statement
We may revise this Website Privacy Statement periodically. The Effective Date at the top identifies the most recent revision.